Royal Caribbean - Please let Moira and her family take their dream cruise when she recovers

Moira Appicelli and 10 of her related immediate family members, were scheduled for a five night cruise to Bermuda, leaving from Bayonne, NJ, on the Anthem of the Seas. The cruise dates were June 11, 2016 to June 16, 2016. Moira and her family were looking forward to spending quality time together and enjoying the cruise.

Unfortunately, one week prior to the departure date, Moira Appicelli was diagnosed with acute myeloid leukemia and was admitted to Robert Wood Johnson University Hospital for a minimum 30 day stay and to immediately begin chemotherapy. The family had to stay in New Jersey to assist with the logistics of dealing with the chemotherapy and additional medical steps, such as getting tested for matching bone marrow in anticipation of a bone marrow transplant. This necessitated missing the cruise. As you can also imagine, Moira and her family were and continue to be extremely upset about the diagnosis.

Moira and her family contacted Royal Caribbean’s guest services department to request a refund of their $11,247 they had spent for the cruise. To add insult to injury, they were informed that they would only receive refunds for a travel voucher for $1165.00. The cabin fees, approximately $10,082.00, the majority of the total amount, would not be refunded. Moreover, a friend of the family was also booked on the same cruise and was able to attend. That friend observed, that the rooms slated for Moira and her family were in fact used by Royal Caribbean during the cruise.
Moira and her family are going through such a difficult time. We are waiting on a bone marrow match that could possibly save her life. We understand that it will take at least 1 year for Moira to recover. We just want to be able to travel with her when she gets better. With all of her medical bills, our family will not be able to save another $11,000.00 to take our cruise.

We recently saw on the news that Royal Caribbean gave a cab driver a 7 day FREE TRIP for him and a guest because he was given a lousy tip. Get a bad tip and get a 7 day free cruise. Get Leukemia and get back 1165 of the 11, 247 you spent. That does not make much sense to Moira or her family.