Review First Capital Connect's misleading performance statistics Petition: Signature List Feed http://www.gopetition.com/signatures/review-first-capital-connects-misleading-performance-statistics.html Online petition signatures en-us Wed, 10 Jun 2026 12:18 UTC GoPetition RSS Feed Generator Copyright 2026 GoPetition Anonymous [Signature #60] https://www.gopetition.com/signature/locate/13991284?utm_medium=rss Wed, 24 Oct 2012 09:00:32 UTC 13991284 Shaun McEwan [Signature #59] https://www.gopetition.com/signature/locate/12901451?utm_medium=rss Thu, 24 May 2012 05:10:20 UTC 12901451 NAYEEM Khan [Signature #58] https://www.gopetition.com/signature/locate/12447948?utm_medium=rss Tue, 27 Mar 2012 03:50:03 UTC 12447948 Chris Atkins [Signature #57] https://www.gopetition.com/signature/locate/12442610?utm_medium=rss I've seen substantial delays 6 or 7 weekdays in a row now, and when the trains do turn up it's almost literally a physical fight to get on. Information screens consistently don't reflect reality - let's hope the FCC stats aren't relying on these! - and the tannoy is usually busy handing out "special announcements" about safety on the escalators.
And on Friday I could smell the toilet the second I boarded the train.

]]> Mon, 26 Mar 2012 06:40:46 UTC 12442610 Anonymous [Signature #56] https://www.gopetition.com/signature/locate/12129952?utm_medium=rss Thu, 2 Feb 2012 01:36:36 UTC 12129952 Kitty Edwards [Signature #55] https://www.gopetition.com/signature/locate/12003899?utm_medium=rss I get the 08:23 or the 08:39 train from east Croydon to farringdon, Monday to Friday. I cannot recall a time when either has arrived or departed on time. I find it insulting that FCC shows statistics that they are 0ver 79% on time.

]]> Mon, 16 Jan 2012 02:45:07 UTC 12003899 Jo Gyaiff [Signature #54] https://www.gopetition.com/signature/locate/11991080?utm_medium=rss Fri, 13 Jan 2012 07:14:46 UTC 11991080 Adam Atraktzi [Signature #53] https://www.gopetition.com/signature/locate/11806705?utm_medium=rss They are just a truly terrible train company. My reasons are long and exhausting to describe. I will never use them again in my life and I am 24.

]]> Tue, 6 Dec 2011 12:48:35 UTC 11806705 Mark Stoker [Signature #52] https://www.gopetition.com/signature/locate/11743513?utm_medium=rss I do not understand how trains can be cancelled or late at such a regularity but the statistics say state that most trains are on time .

There is something not right here.

Mark

]]> Sun, 27 Nov 2011 04:48:46 UTC 11743513 Warren Preston [Signature #51] https://www.gopetition.com/signature/locate/11511552?utm_medium=rss Lets hope this goes someway into exposing how terrible the service is. Maybe if the figures are in black and white something will be done about this shambolic network operator.

]]> Mon, 14 Nov 2011 07:05:41 UTC 11511552 Jon Hind [Signature #50] https://www.gopetition.com/signature/locate/11075094?utm_medium=rss Sun, 28 Aug 2011 11:26:04 UTC 11075094 Paul Fermor [Signature #49] https://www.gopetition.com/signature/locate/10874834?utm_medium=rss Please publish all statistics which will enable a robust evaluation of your service

]]> Tue, 19 Jul 2011 01:59:09 UTC 10874834 Tim Riley [Signature #48] https://www.gopetition.com/signature/locate/9810222?utm_medium=rss Wed, 2 Mar 2011 07:38:55 UTC 9810222 Timothy O'Callaghan [Signature #47] https://www.gopetition.com/signature/locate/9810012?utm_medium=rss FCC are so awful, it makes my life significantly worse on a daily basis. They haven't run any kind of weekend service for nearly 2 years making trips into central London virtually impossible at weekends. They also stop services at 10pm so we can't go out for dinner or a drink in town without having to run home.
They should be fined and stripped of their franchise.

]]> Wed, 2 Mar 2011 07:15:55 UTC 9810012 Natalie Blackman [Signature #46] https://www.gopetition.com/signature/locate/9749072?utm_medium=rss First Capital Connect is the absolute worst. Everyone I know hates traveling on their service - and their slogan 'your rail, your choice' or whatever, is a joke. Privitisation is supposed to encourage competition to provide the best service - how is this possible when it's the *only* service? Commuters are getting robbed, and have no choice in the matter.

]]> Wed, 23 Feb 2011 04:28:44 UTC 9749072 Steve Monnier [Signature #45] https://www.gopetition.com/signature/locate/9475416?utm_medium=rss 2nd February2011: 7:40am from Kentish town cancelled. Advised 7:47 service would stop and then it didn't. 20 mins later the next service arrives getting me to work half an hour late. How is it possible to get it so wrong.

]]> Wed, 2 Feb 2011 02:05:18 UTC 9475416 Al Lines [Signature #44] https://www.gopetition.com/signature/locate/9395021?utm_medium=rss Tue, 25 Jan 2011 02:01:34 UTC 9395021 R Peters [Signature #43] https://www.gopetition.com/signature/locate/9310060?utm_medium=rss FCC are simply rubbish.

]]> Sat, 15 Jan 2011 09:39:22 UTC 9310060 Nicola Dickens [Signature #42] https://www.gopetition.com/signature/locate/9309881?utm_medium=rss Sat, 15 Jan 2011 09:17:14 UTC 9309881 Richard Hale [Signature #41] https://www.gopetition.com/signature/locate/9309806?utm_medium=rss Sat, 15 Jan 2011 09:04:49 UTC 9309806 Paul Miller [Signature #40] https://www.gopetition.com/signature/locate/9291350?utm_medium=rss Thu, 13 Jan 2011 08:23:14 UTC 9291350 Shu Pillinger [Signature #39] https://www.gopetition.com/signature/locate/9290367?utm_medium=rss Thu, 13 Jan 2011 06:25:31 UTC 9290367 Anna Gray [Signature #38] https://www.gopetition.com/signature/locate/9290056?utm_medium=rss I've been a commuter on FCC Thameslink route for over 5 years. The service has significantly deteriorated over this time. In summary.
- Old trains that break down regularly
- Massive overcrowding at rush hour, adding to delays
- Delayed / late running trains that you can only claim refunds on if over 30 mins late
- Lack of communication either on platform or on trains re. delays/cancellations
- Contempt for paying passengers
I'm fed up of hearing 'FCC apologises for the inconvenience'

]]> Thu, 13 Jan 2011 05:47:32 UTC 9290056 David Axelbank [Signature #37] https://www.gopetition.com/signature/locate/9290036?utm_medium=rss Given how consistently poor the service is, I find it astonishing that more can't be done to force FCC to give customers refunds - on the spot - rather than those customers being further inconvenienced by having to fill in forms and mail them in. Certainly FCC know when the service is bad, so they should be required (by law) to issue refunds on the spot. If FCC lost money every time they inconvenienced customers, things would change awfully fast. At present, there are no consequences for FCC.

]]> Thu, 13 Jan 2011 05:44:39 UTC 9290036 alan calder [Signature #36] https://www.gopetition.com/signature/locate/9286830?utm_medium=rss Wed, 12 Jan 2011 04:45:31 UTC 9286830 Geoffrey Benge [Signature #35] https://www.gopetition.com/signature/locate/9239405?utm_medium=rss Fri, 7 Jan 2011 03:47:43 UTC 9239405 Donna Stevens [Signature #34] https://www.gopetition.com/signature/locate/9235033?utm_medium=rss Fri, 7 Jan 2011 08:27:09 UTC 9235033 Alex Manning [Signature #33] https://www.gopetition.com/signature/locate/9216480?utm_medium=rss Wed, 5 Jan 2011 09:35:19 UTC 9216480 Grant Isaacs [Signature #32] https://www.gopetition.com/signature/locate/9207675?utm_medium=rss Tue, 4 Jan 2011 05:54:16 UTC 9207675 Amjad Zaidi [Signature #31] https://www.gopetition.com/signature/locate/9180404?utm_medium=rss Since the 17th December 2010, I have encountered an atrocious service with First Capital Connect. Understandably no service could run due to heavy snow and ice, and the unfortunate downing of overhead power cables. However after their repair and the thaw began, FCC didn't attempt to stick to a even a reduced emergency service. Their websites gave no or erroneous information regarding running of trains, which meant I lost pay as I could not get into work. FCC should lose their contract!

]]> Thu, 30 Dec 2010 07:04:32 UTC 9180404 Anonymous [Signature #30] https://www.gopetition.com/signature/locate/9179662?utm_medium=rss If FCC believe these statistics to be correct they by no means reflect the service from Haywards Heath to London. They don't understand the word communication! Their website often doesn't reflect the actual service they are attempting to provide and when you phone customer service they don't know what services are running anyway. I have been commuting for 36 years and the last few on FCC a diabolic shambles. You cannot make early morning appointments at work in fearing not being able to make it

]]> Thu, 30 Dec 2010 03:04:12 UTC 9179662 Marzena Zoladz [Signature #29] https://www.gopetition.com/signature/locate/9177839?utm_medium=rss The statistics are definitely wrong. I'm a customer who have switched to a car due to the unreliable nature of this service.

Oh... and they should rename the company ‘First Capital Disconnect’ to better reflect the state of their services.

]]> Wed, 29 Dec 2010 12:11:26 UTC 9177839 michelle grayson [Signature #28] https://www.gopetition.com/signature/locate/9176443?utm_medium=rss FCC need to improve their customer service a lot

]]> Wed, 29 Dec 2010 04:24:50 UTC 9176443 Chris Murgatroyd [Signature #27] https://www.gopetition.com/signature/locate/9137335?utm_medium=rss We need competition on trains between First Capitol Connect and East Midland Trains. they are a cartel.

]]> Tue, 21 Dec 2010 10:07:23 UTC 9137335 Keith Cole [Signature #26] https://www.gopetition.com/signature/locate/9096574?utm_medium=rss Tue, 14 Dec 2010 08:07:40 UTC 9096574 Ruth King [Signature #25] https://www.gopetition.com/signature/locate/9080335?utm_medium=rss Sat, 11 Dec 2010 03:49:35 UTC 9080335 Aneta Bach [Signature #24] https://www.gopetition.com/signature/locate/9026399?utm_medium=rss Wed, 1 Dec 2010 02:50:24 UTC 9026399 Anonymous [Signature #23] https://www.gopetition.com/signature/locate/9023523?utm_medium=rss Haven't kept track in any statistrically meaningful way but impressions are that performance was adequate in summer. Has been awaful lately so I've started cycling instead of hanging 'round freezing cold train stations waiting for delayed trains. Only 2 an hour for me anyway by the time I leave work.

]]> Wed, 1 Dec 2010 05:08:15 UTC 9023523 Manesh Lakhani [Signature #22] https://www.gopetition.com/signature/locate/9021505?utm_medium=rss The only time I have the need to complain after 15 years of travelling. FCC have no regard for customers, service and reality. I have never felt so strongly about wanting their licence removed. Today they changed a train to go straight from x cross to Bedford even though there were 100+ customers who were waiting for St Albans for over an hour. Then they cancelled the next fast train as soon as the slow one left. A 20 min journey took up to 2 hours for some. The staff have no info and are as sad

]]> Tue, 30 Nov 2010 05:04:26 UTC 9021505 robert latham [Signature #21] https://www.gopetition.com/signature/locate/8870956?utm_medium=rss Thu, 11 Nov 2010 09:36:36 UTC 8870956 Anonymous [Signature #20] https://www.gopetition.com/signature/locate/8854753?utm_medium=rss Tue, 9 Nov 2010 05:00:32 UTC 8854753 Garry Whitfield [Signature #19] https://www.gopetition.com/signature/locate/8828861?utm_medium=rss The service is a disgrace.

]]> Thu, 4 Nov 2010 12:20:33 UTC 8828861 Andrew Young [Signature #18] https://www.gopetition.com/signature/locate/8586322?utm_medium=rss Mon, 27 Sep 2010 08:00:41 UTC 8586322 Andy Hessey [Signature #17] https://www.gopetition.com/signature/locate/8526461?utm_medium=rss Wed, 15 Sep 2010 04:57:57 UTC 8526461 lynn batham [Signature #16] https://www.gopetition.com/signature/locate/8451213?utm_medium=rss a disgraceful service thats gone on too long! Once again commuters suffer and company does not care!

]]> Mon, 6 Sep 2010 03:46:16 UTC 8451213 Andrew Bresler [Signature #15] https://www.gopetition.com/signature/locate/8372296?utm_medium=rss FCC are absolutely incapable and they have proven on a number of occasions of their inability to provide a functioning Thameslink service. Most of all they show utter contempt for the paying customer and their customer service is the polar opposite of their recent marketing slogans. They claim improvement, but their service has further degraded in 2010.

]]> Tue, 24 Aug 2010 05:26:16 UTC 8372296 Cara Courage [Signature #14] https://www.gopetition.com/signature/locate/8366794?utm_medium=rss Mon, 23 Aug 2010 04:56:09 UTC 8366794 Andy Hunns [Signature #13] https://www.gopetition.com/signature/locate/8332281?utm_medium=rss Worst train service I have ever experienced. Never on time at peak periods

]]> Mon, 16 Aug 2010 02:27:30 UTC 8332281 kevin rye [Signature #12] https://www.gopetition.com/signature/locate/8322653?utm_medium=rss Fri, 13 Aug 2010 06:54:31 UTC 8322653 Anonymous [Signature #11] https://www.gopetition.com/signature/locate/8322374?utm_medium=rss Fri, 13 Aug 2010 05:19:20 UTC 8322374 Bronagh Miskelly [Signature #10] https://www.gopetition.com/signature/locate/8322364?utm_medium=rss Fri, 13 Aug 2010 05:15:52 UTC 8322364 James Verrinder [Signature #9] https://www.gopetition.com/signature/locate/8322348?utm_medium=rss Fri, 13 Aug 2010 05:10:55 UTC 8322348 Anonymous [Signature #8] https://www.gopetition.com/signature/locate/8322324?utm_medium=rss Fri, 13 Aug 2010 05:05:32 UTC 8322324 Neil Jarman [Signature #7] https://www.gopetition.com/signature/locate/8318091?utm_medium=rss Thu, 12 Aug 2010 06:34:13 UTC 8318091 Peter Blunt [Signature #6] https://www.gopetition.com/signature/locate/8317683?utm_medium=rss Thu, 12 Aug 2010 03:53:41 UTC 8317683 Chris Morris [Signature #5] https://www.gopetition.com/signature/locate/8317668?utm_medium=rss Thu, 12 Aug 2010 03:48:14 UTC 8317668 Frederick Salt [Signature #4] https://www.gopetition.com/signature/locate/8317613?utm_medium=rss Thu, 12 Aug 2010 03:26:15 UTC 8317613 Anonymous [Signature #3] https://www.gopetition.com/signature/locate/8317602?utm_medium=rss Thu, 12 Aug 2010 03:20:31 UTC 8317602 Steve Jones [Signature #2] https://www.gopetition.com/signature/locate/8316134?utm_medium=rss Wed, 11 Aug 2010 03:57:58 UTC 8316134 Daniel Causton [Signature #1] https://www.gopetition.com/signature/locate/8316092?utm_medium=rss Wed, 11 Aug 2010 03:46:59 UTC 8316092