#LG #Google Replace the #Nexus5 handsets or Pay for the repair.

I had purchased LG-D821, Black, 16GB Google Nexus 5 phone on 13.02.2014 from Doha, Qatar for QAR 1999.00. I was really happy with it for the first 13 months, but after the Lollipop update it started showing issues like camera crashing and phone restarting.

As, these problems were not bothering me much, so I neglected, then one day my phone automatically got switched off by itself then started to reboot again and again. Then, somehow I was able to start it but whenever I used to click on power button, powers off option used to come and no matter wherever I click, it used to turnoff by itself and starts again. I checked this problem on Google product forum, where they said that I should clear the cache partition. I somehow tried to access the back end menu and cleared cache, but it didn’t solve the problem.

And this issue is not just with me but with so many people around the world. As same problem is faced by so many at the same time, there is something wrong with the lollipop update which has led to this situation. It's been a month that my phone is almost dead. LG service center people said that they have to replace the mother board that will cost around 900.00QR, they can't even repair it. But no information is being provided to me that why this happened. The worse is that I have not dropped it somewhere or in water that such issues arrive out of nowhere. And so, what is the guarantee that this problem will not occur again as the reason cannot be found. Plus, since it’s not my fault, why am I being told to pay for mother board after a year of service. I wonder the phones you make can’t even sustain properly for a year? This is disgusting and shocking for me since I was in love with this phone and now I have to deal with this bad service.
There are so many forums online based on the same problem, but till now LG or Google nobody is taking any sort of responsibility.

Why should the customer suffer, when there is problem at their end? I have complained to LG many times, but they are not even ready to listen as the warranty period is over.

So, this is an issue which is significant and can happen with you also. I just want some support from all of you as even after warranty if something is happening because of faulty updates from the company’s end, then company should take responsibility and should solve this.

Go to the following forums and links, you will know how big this problem is..

https://productforums.google.com/forum/#!topic/nexus/SLAF_OA5TxI

https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/nexus/ouJO4h67Gzw/0uXnvcCIBHwJ

https://productforums.google.com/forum/?utm_medium=email&utm_source=first_post_notification#!category-topic/nexus/1H6ZiIMYrtw

http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/#comments?utm_source=Drippler&utm_medium=Drippler&utm_campaign=Drippler

http://www.techtimes.com/articles/40504/20150318/users-report-android-5-1-problems-on-nexus-5-random-restarts-connectivity-issues-hotspot-issues-memory-leak.htm

https://www.reddit.com/r/Nexus5/comments/34qivl/nexus_5_keeps_rebooting/

https://www.reddit.com/r/Nexus5/comments/34zp7y/hard_crashes_battery_bug/

https://productforums.google.com/forum/#!topic/nexus/IJSOuc7gw0w

https://productforums.google.com/forum/#!topic/nexus/uApqqnDpOKk

https://www.reddit.com/r/Nexus5/comments/328zv3/random_restarts_and_app_optimizing_help/

http://forum.xda-developers.com/google-nexus-5/help/nexus-5-stuck-boot-loop-lollipop-t3098632

http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/

https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-android-5-0-2-report-significant-issues-updating.html

https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_unusable_devices/

http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-bricked-nexus-7-and-5-after-an-android-update.htm

http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-device-after-lollipop-update-680810

http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-root-causes-safe-options-629039

http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155

http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nexus-5/539387-11.html

http://www.androidorigin.com/nexus-5-7-bugs-lollipop-update-brick-android-5-1/

We can’t give them opportunity to exploit us and make us to pay such a huge amount.

We have to take a stand. KINDLY SUPPORT.