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| Wake Up Mattel - Disney-Pixar Cars Collectors Protest Availability | 141 Signatures |
Published by Tanya Hinson on Sep 15, 2008
Category: Consumer Affairs
Region: GLOBAL
Target: Mattel Inc.; Walt Disney Studios Attn: PR/Branding; Pixar Animation Studios
Petition text:
Mattel:
- Change the casing policy regarding Disney Pixar die cast 1.55 cars. The product line was initially marketed to children, so it should not be exploitive.
- Improve the international retailing situation. Starting late 2007, it became 6 months behind the USA. International buyers also pay 2 – 5 times more than US buyers. They should not be rewarded for loyalty with price gouging.
- Make the manufacturing and distribution teams work to ensure collectors do not have to overpay to continue collecting and also to reduce the current distribution time.
- Improve communications with customers. Customer Service reps should be knowledgeable with the product or direct customers to someone who is. An email address and/or comments forum would be very helpful. Your attempt at setting up an online retail system, Mattycollectorclub.com, was highly criticized by collectors as an inconsistent online purchasing system that fails to offer shipping insurance, even at an extra cost. It also has only offered one product for sale, so it serves no purpose.
Please put toys back in the hands of children – where they belong.
Collectors:
Join Facebook Protest Group - "We want Disney-Pixar Cars - Mattel, Why Doesn't Your Supply Meet The Demand?" http://www.new.facebook.com/group.php?gid=12789652266&ref=ts
Voice your opinion - Mattel needs to know what the public really wants.
- Change the casing policy regarding Disney Pixar die cast 1.55 cars. The product line was initially marketed to children, so it should not be exploitive.
- Improve the international retailing situation. Starting late 2007, it became 6 months behind the USA. International buyers also pay 2 – 5 times more than US buyers. They should not be rewarded for loyalty with price gouging.
- Make the manufacturing and distribution teams work to ensure collectors do not have to overpay to continue collecting and also to reduce the current distribution time.
- Improve communications with customers. Customer Service reps should be knowledgeable with the product or direct customers to someone who is. An email address and/or comments forum would be very helpful. Your attempt at setting up an online retail system, Mattycollectorclub.com, was highly criticized by collectors as an inconsistent online purchasing system that fails to offer shipping insurance, even at an extra cost. It also has only offered one product for sale, so it serves no purpose.
Please put toys back in the hands of children – where they belong.
Collectors:
Join Facebook Protest Group - "We want Disney-Pixar Cars - Mattel, Why Doesn't Your Supply Meet The Demand?" http://www.new.facebook.com/group.php?gid=12789652266&ref=ts
Voice your opinion - Mattel needs to know what the public really wants.
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